Today, Clear Choice Health Plans, Inc. announced that the company is terminating its business relationship with Adaptis, Inc., its business process outsourcing vendor, following a mutual agreement to stop service. The company also announced that it has started a new five-year contract for BPO services with The TriZetto Group, Inc., an information technology and services company with expertise in the health care industry.
The TriZetto Group will provide claims administration, enrollment administration, billing, mailroom and business rules configuration services. TriZetto will also manage and host the underlying QNXTTM enterprise administration system and related software from its data centers. The transition is expected to be complete in the fourth quarter of 2009.
Patricia Gibford, President and CEO of Clear Choice, stated, “This agreement will enable Clear Choice Health Plans to achieve improved customer service levels through increased accuracy, efficiencies, reduced overhead costs, and improved functions such as claims payment, enrollment, and insurance premium
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Clear Choice Health Plans Inc.,
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Patricia Gibford,
President and CEO,
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The TriZetto Group Inc.