Hospital system’s ‘lean’ growth methods called into question
Jay Garcilazo (March 5th, 2010) Writes:
It appears that New Jersey-based Virtua Health has found the financial fountain of youth, but through what means remains to be determined. Chief executive Richard Miller points to a lean management approach he implemented throughout the system back in 1998 as key, but at least one rival hospital believe that it’s Virtua’s unwillingness to see lower-income patients that has helped its bottom line.
The march toward profitability began back in 1998, when Memorial Health and West Jersey Health merged to form Virtua. Chief executive Richard Miller, with the help of General Electric, created an environment of “rigor and accountability” that has helped save $27 million since 2002.
“If you build a great health system programmatically from a quality and safety perspective, I don’t care where you’re based, you’re going to be successful,” Miller said.
However, Cooper University Hospital in Camden, N.J., complained to the state last year that Virtua funneled its low-income patients
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