Increased efficiency is one of the primary reasons why technological equipment is purchased today. However, if the devices aren’t operating as intended, the expected gain in efficiency is eliminated. Simtrol’s Diagnostics & Troubleshooting module ensures devices are operating as expected by providing the ability to efficiently diagnose and resolve device issues.

The Diagnostics & Troubleshooting module allows IT resources to centrally support all devices deployed throughout a room, building, campus, or enterprise. If a device is not working as intended, IT resources can repair the issues automatically from remote location, avoiding travel time for them, and down time for the devices.

By facilitating Simtrol’s Diagnostics & Troubleshooting module, businesses can:

• Diagnose device issues remotely via access-controlled utilities
• Inspect two-way device traffic to assist with device troubleshooting
• Resolve device issues remotely without requiring truck rolls or other costly support functions
• Automatically remediate appropriate device issues without requiring user intervention

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