Nickel and Dimed by Sirius
Source: http://feeds.feedburner.com/~r/FinancePuzzle/~3/468860810/Posted on Friday, November 28th, 2008 | In Market Commentary
As previously highlighted, I hate being nickel and dimed by any firm that I do business with. As a monthly ritual, I have noticed that I have been a victim of a low monthly fee by Siris radio for a few months that was a complete surprise costing me over $50.
About 6 months ago, I was a Sirius subscriber who barely used the service. I received this as a gift awhile ago and noticed that I wasn’t utilizing the Sirius radio subscription to warrant the price tag. So to reduce some expenses, I decided to call and cancel my yearly subscription.
While I was in the process of cancelling, I highlighted to the customer service rep that it was costing me too much for an annual subscription. She sold me a one month free time period to re-evaluate the decision and if I decide to go to a monthly plan, that I can call back and re-activate my service.
To my surprise, the customer service rep basically switched me to a monthly plan costing $12.95 per month, as this monthly charge seemed to sneak its way into the my credit card statement. I was extremely upset and was a victim of a bait and switch with Sirius. Calling the Sirius customer service line expecting to receive a full refund of these charges, I was shocked that the company would not honor any refunds to my credit card and that I would have to call my credit card company to complete a charge dispute form.
After a 30 minute conversation with the Sirius customer service rep, it was a realization that Sirius was a one way street with credit card transactions. In my opinion, this subpar customer service is a long term losing proposition for the company and I will never become a subscriber again.
Have you had the same experience? If so, please leave a comment to let me know I am not alone….
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 About Elias Tsepouridis (http://www.financepuzzle.com)
Elias Tsepouridis has 10 years of corporate financial management and valuation experience. He is a freelance writer who has managed his own portfolio for the last 5 years. Elias publishes and tracks all of his investments on his blog FinancePuzzle.com. His detailed analysis focuses on purchasing stock of businesses with long-term value and growth potential at a price that includes a safety of margin. Elias analyzes one stock per week, which is recommended by his subscriber base. |
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